FAQ

How do I get started with placing a rental order?
Simply fill out the out the online request form on our website listed under “Contact” or call us during business hours at (757)565-0982.  If emailing, we will follow up with an official quote and will confirm if the items you requested are available.

 

What are your business hours?
Our current showroom hours of operation are from 9:00am-4:00pm, Monday through Friday. If you have an emergency, please call 757-565-0982 and instructions will be provided for contacting us after hours.

 

Where are you located?
We are located at 4403 Ironbound Road. Our tall building is located straight back. You will see our sign on the front.

 

Can I visit your showroom to see your inventory in person?
We welcome you to come visit us! We offer showroom appointments Monday through Friday from 9:30am-2:30pm so our customers can see samples of our vast selection of quality linens, glassware, china, and silverware. If you would like to make an appointment, please call ahead to check our showroom’s availability.

 

Where do I go to pick-up and return my rental items?
During normal business hours, you will go to the left side of our building to our side loading dock to receive/return items unless other arrangements have been made.

 

Do you have an order minimum?
No, we do not have an order minimum to rent from us. 

 

My business or event is tax-exempt. How can I reflect this on my order?
Please email your tax-exempt certificate to our Accounts Manager at kerri@williamsburgeventrentals.com 

 

How can I view product pricing?
You can view product pricing by simply browsing our website. Please note that these prices to not include tax or delivery. 

 

What happens if I don’t use an item in my rental order?
Once the equipment is set aside for you, it is unavailable for rental to another customer. Therefore, we cannot issue refunds for unused products.  Every item that returns to our warehouse is treated the same, whether used or not.

 

Can we set-up the tent ourselves?
Our tents are not pop-up tents. They require installation by our experienced set-up crew.

 

How is the tent secured?
The preferred method is staking. There are different methods for anchoring depending on location and surface type. Water barrels or cement blocks may be used. Additional fees apply to anchoring with water barrels or cement blocks.

 

Can the items be delivered without me being there?
Yes, if we can leave the items in a garage or covered porch and you have already signed the rental contract. Please remember, that all delivered items are the customer’s responsibility from the time of delivery until the return of the items.

 

Do you only work with event professionals?
We are happy to work with clients of all backgrounds on their special events of any size!

 

Do you provide on-site consultation?
We will gladly come to your event site to assist in space requirements related to tents, stages, dance floors and more intricate pipe & drape setups.

 

How long in advance do I need to put my rental items on hold?
Rental items are based on availability at time of order placement and confirmed with a signed rental agreement and deposit. We encourage getting your reservation in at least 7 days out to guarantee availability. You may adjust your order up to 3 days prior to delivery based on our in-stock items. Special order items must be finalized 10 days prior to delivery.

How long is the rental period?
Williamsburg Event Rentals charges by the event not by the day. Each rental is for a maximum of three days – starting from the day of delivery. However, orders may be delivered 1-3 days in advance of your event, which doesn’t increase the cost of the rental. There are rare occasions when we will need to use your rental items for another event within your 3-day period. When that happens, we will make arrangements on an individual case basis.

 

What payment options do I have?
We accept cash, checks, VISA, Discover, AMEX and MasterCard. Final payment is due one week prior to delivery. 

 

Do I have to come into the showroom to sign my rental agreement and/or make payments?
No. Your rental agreement can be signed, and payments can be made via email through our payment quick link system.

What should I do with the linens, silverware, china, and glassware before returning?
All equipment including racks, containers or the like used in the transportation of rental equipment, is the customer's responsibility until collected by our staff. After use, tables and chairs must be stacked and food service items must be rinsed and returned in their appropriate racks for collection to avoid an additional cleaning fee. Linens must be dry and free of debris and put in mesh bags supplied by WER. The customer will incur full replacement charges for items that are lost, broken, or permanently damaged by wax, red wine, burns, lipstick, or any other substances.